1.  When will I receive my payment?

Payments are made twice a month:

• 20th of each month

• 5th of the following month

2. What are the payroll cut-off dates?

Payroll cut-off dates are:

• 15th of each month

• The last day of each month

The payment schedule works as follows:

• Classes and events from the 1st to the 15th are paid on the 20th of the same month.

• Classes and events from the 16th to the last day of the month are paid on the 5th of the following month.

3. Which payment methods do you use?

Payment methods vary depending on your country of residence and your assigned payment method.

We currently use:

• Local Banks (El Salvador, Guatemala, and Nicaragua)

• PayPal (Ecuador, Panama, Argentina, other countries) 

• Payoneer (Argentina - available upon request) 

• Wise (Mexico, Colombia)

Your payment method will be assigned during onboarding depending on your location.  

4. I haven't received my payment. What should I do?

If the official payment date (5th or 20th) has not arrived or ended, please wait. If you still haven't received your payment by the 6th or 21st, please contact Human Resources.

5. When will I receive my payslip?

Payslips are sent one day after payroll:

• Payment on the 20th → Payslip on the 21st

• Payment on the 5th → Payslip on the 6th

If this falls on a weekend, it will be sent on Monday.

6. What's included in my payslip?

Your payslip details your class hours, event hours, bonuses, commissions, deductions, and other adjustments. 

7. I found an error with my payment. What should I do?

First, verify the information using your payslip. If the issue remains, submit your case through the official HR Form:  https://forms.gle/2DNFtQC3VXzpJqQM7 

8. How do I update my bank account or payment method?

You can request it through the official HR Form:  https://forms.gle/2DNFtQC3VXzpJqQM7 

1. How are my hours calculated?

Payroll is calculated using two types of records:

• Class hours, recorded automatically by the system.

• Events, registered by your direct leader.

Both are included in your payment according to the applicable payroll cut-off date.

2. How are class hours paid?

Class hours are paid at a $5.00 USD base hourly rate, plus the applicable Category Bonus based on your category and tenure. Keep in mind that your payslip will show the total number of hours paid without bonus first, and then a detail of the Category Bonus that was applied. 

3. Are late minutes deducted?

Yes.

Late minutes recorded by the system are automatically deducted from your class hours. 

4. How is my Category Bonus determined?

Your Category Bonus is based on:

• Your current category.

• Your tenure with the company.

As your professional growth and tenure increase, your Category Bonus may be updated according to company guidelines

5. Who records my event hours?

Your direct leader is responsible for registering your event hours. Examples include:  meetings, trainings, feedback sessions, shadowing, other company-approved activities. If you have questions about your event hours, please contact your direct leader first.

6. Are all hours paid at the same rate?

No.  The hourly rate varies depending on the type of activity or event performed.

5. I had an event that doesn't appear in my payment. What should I do?

Please verify the following:

• Confirm with your direct leader that the event was registered correctly.

• Verify that the event appears correctly in INET.

If the event was registered after the payroll cut-off date, it will be paid during the following payroll period.

6. What happens if my leader registered an event after the payroll cut-off date?

Events registered after the payroll cut-off date will be included in the next payroll cycle. To avoid delays, regularly review your events in INET and communicate any discrepancies to your direct leader before the cut-off date.

7. Who should I contact regarding meetings, substitutions, Conversation Club, Coach Category or INET events?

Please contact your direct leader first. If your question remains unresolved, contact Human Resources.

8. How are medical leaves paid?

During a medical leave, you'll be paid for the class hours that were successfully covered through substitutions.  The number of paid leave days depends on the company's current policy.  If you have questions about your specific case, please contact your direct leader or Human Resources.

9. Is bereavement leave available?

Yes.  The company offers bereavement leave.  Eligibility and conditions may vary depending on your service agreement. 

1. When can I request planned time away?

After completing 1 year with the company.

2. How many weeks off do I get?

You get 4 weeks per year:

• 2 weeks are collective

• 2 weeks are chosen by you

3. How is planned time away pay calculated?

It is based on your earnings during the week immediately before your time off begins.

4. How does planned time away pay appear on my payslip?

Vacation pay appears as: Horas Convenio Kids

5. Can I choose my planned time away dates?

Yes.  Your two individual vacation weeks may be selected based on availability. 

Company vacation weeks are fixed:

• Easter Week

• One week in December

6. What happens if I don't use my extra weeks?

Planned time away weeks cannot be accumulated. Unused time off expires. 

1. What does Easy MD include?

Easy MD provides:

• Online medical consultations

• Online psychological consultations

• Medical Prescriptions and Medical Leave

2. How do I schedule a consultation?

Once registered, log into Easy MD and schedule your appointment.

3. Does it have a cost?

No.  Easy MD is completely free as a benefit for our teachers.

4. Can I request psychological support?

Yes.  Easy MD offers both medical and psychological services.

5. How do I access Easy MD?

After joining the company, you'll receive an email with your login credentials.  

1. What is the Half Scholarship benefit?

It covers 50% of the monthly tuition for eligible first-degree family members.

2. Can coaches use the scholarship?

No.  The scholarship is only available for eligible family members.

3. How do I request a Half Scholarship?

Complete the official request form.

4. What percentage does the scholarship cover?

50% of the monthly tuition.

5. Are there requirements to keep the scholarship?

Yes. The student must remain enrolled and continue meeting program requirements.

6. Who receives Aguinaldo or Christmas Bonus?

• El Salvador employees receive Aguinaldo according to local law.

• Service Providers in other countries receive a Christmas Bonus.

7. When is it paid?

During the first half of December.

8. How is it calculated?

It is equivalent to 15 days of average earnings from the previous six months, prorated to your tenure. You need to have completed a full year of service by November 30th to get the full Christmas Bonus.

9. Which holidays are paid?

• May 1

• September 15

• November 2

10. How is holiday pay calculated?

Holiday pay is based on the earnings from the same weekday during the previous week.